REFUND & RETURNS POLICY
This applies only to purchases made online or by telephone. These terms do not affect your statutory rights.
We offer you a very simple no-quibble returns/exchange policy in the unlikely event that you are not satisfied with your purchase. . In the exceptional circumstance that you’re not, simply return the product to us by following the simple instructions below and we’ll gladly exchange or refund it.
All refunds will be processed back to the original payment method whether it is Debit/Credit Card or PayPal.
We are able to refund or exchange most items but there are some exception so please make sure you read the list of products that we’re unable to cancel, refund or exchange before you make your order.
Products we’re unable to cancel, refund or exchange
We will be unable to offer refunds or exchanges, unless items are faulty or not as described, on the following items:
Products that have been made to your specification or personalised for you and includes items that have had alterations made to it.
Products that have been altered or damaged/marked in any way after we have delivered your order.
Products that have been already used in any way.
Items must be returned in their original pre-sale condition – not tampered with and sufficiently, carefully and appropriately packaged to make sure that the item(s) are not damaged in transit.
Items must be returned to:
Unit 1B Tattershall Road Industrial Estate,
Items must be returned within 14 days of receipt enclosing details of your name, order number and reason for return. Please note that returning any item without your order details may delay the processing of your refund/exchange. Customers should note that we will not be able to refund or exchange if the return is received after 14 days of receipt of your order.
Please retain proof of postage when sending items back to us as we cannot accept any responsibility for any items lost in transit. We strongly recommend that customers use a tracked courier or signed-for delivery method. We also recommend that you take out adequate insurance to cover the cost of the item in the event of any loss in transit.
For items being returned from outside the European Union, please make sure you mark any customs forms with “Returning for Refund” to avoid any delay or costs in processing your refund.
We aim to refund you any money you have paid for your purchase (excluding postage) to your original payment method within 30 days (at the latest) of its receipt back by us, to the debit/credit card or other payment method originally used for your purchase.
Please note that the original postage and packaging for your order is not refundable.
Customers will have to cover the postage and packaging costs of items returned to us for refunds or exchanges.